A payment marked as “In Process” or “Paid” can fail for various reasons.


  1. Issues with your bank — There may be insufficient funds in your bank account, ACH debits may not be activated on the account, or you may have exceeded your bank’s ACH transfer limit.

  2. Issues with your vendor’s bank account — Their bank may have declined the transfer, they may be unable to process the payout, or ACH deposits may not be activated on the bank account.

  3. Account verification is pending — We are missing important data to verify your vendor’s account and cannot process the payout until the data has been submitted. 


If we are unable to collect the funds from your bank, your payment will be tagged as “failed” and displayed under the Failed or Canceled Payments section in Pay.


  • If your bank debited funds from your account to make the payment, they will reverse the debit.

  • If there was a bill attached to the failed payment, it will show in To be Paid with a “Failed” tag.

  • You can attempt to pay the failed bill again — just ensure you have sufficient funds and/or try a different payment method.

 

If Fincent has collected the payment from your account but can’t transfer the funds to your vendor, we contact them for a resolution. If the issue cannot be fixed, Fincent will refund you and your payment will be tagged as “Reversed” and displayed under Failed / Canceled Payments in Pay.


  • If there was a bill attached to the failed payment, it will show in To be Paid with a “Failed” tag.

  • If the failure occurred from your vendor’s bank or due to missing account data, to prevent future payout failures, you will not be able to send payments to the vendor until the issue is resolved.

  • A red icon will be displayed next to the vendor’s name in Fincent and they will not be able to receive payments at this time. Once they’ve resolved the issue with their bank, the vendor can email support@fincent.com to enable payments (the icon next to their name turns green) and you can resend the bill payment.


Note: You must be on one of Fincent’s paid plans to make payments.