Payment fees and payment methods are part of our payment preferences setting.  A default setting can be selected and will be used for all of your invoices. 

You can set your default setting in the following ways:

1. Set the payment preferences during the Get Paid payment verification process 

The primary business owner must complete a payment verification process to use 'Get Paid' to request payments.  During this process, there will be an opportunity to select a default setting for who will be responsible for paying the 'Payment Fees', either you or your customers.   

Keep in mind, the primary business owner will not be asked to set the 'Payment Methods' during the payment verification process.  We will automatically set your payment method setting to ACH and Card payments.  

When selecting the payment preferences for the 1^st time, the selected settings will apply to any existing ‘To be Requested’ invoices and 'new' invoices. 

Once selected, the primary business owner can easily change the default 'payment fee' and 'payment method' settings from 'Settings'.  Changes made to the payment preferences through 'Settings' will only apply to 'new' invoices.  

2. Set the payment preferences in Get Paid 

If the primary business owner didn’t select their payment preferences when completing the payment verification process, they will be asked to select their preferred setting when accessing Get Paid.  You will not be able to send payment requests until the primary business owner has selected their payment preferences. 

If they choose to ‘do this later’, they will be prompted to select their payment preferences when clicking the ‘request payment’ button. 

[Note: Business collaborators won't be prompted to select the preferred setting while accessing Get Paid. If the primary business owner hasn’t set their preferred setting, the business collaborator will see a banner indicating that payment requests are temporarily disabled.  The primary business owner must set their payment preferences before payments can be requested.]

When setting the payment preferences for the 1^st time, it will apply to any existing ‘To be Requested’ invoices and 'new' invoices. 

Once selected, the primary business owner can easily change the default 'payment fee' and 'payment method' settings from 'Settings'.  Changes made to the payment preferences through Settings will only apply to 'new' invoices.  

[Note: If you were using Get Paid before this feature was launched, any existing payment requests will continue to use ACH and Card payment methods and charge the payment fee to your customer.]

3. Set the payment preferences in Fincent Settings 

Once the primary business has set their payment preferences for the first time, they can change the configuration from Fincent Settings.  

Payment preferences can be set for the first time either while completing the Get Paid payment verification process or when accessing Get Paid, in cases where the payment preference wasn’t set while completing the payment verification process. 

After which, you will find these options in 'Settings'. The primary business owner can update their default 'payment fee' and 'payment method' settings from Settings.   

Any updates to this setting will only be applied to new invoices.  Existing invoices will use the option that was set at the time the invoice was created. 

Want to change the payment preferences for a specific invoice?  

You can also select who pays the fees and the payment method for individual invoices in Get Paid.  Read this for more information.