Enter your search term here...
New support ticket
Check ticket status
How do I start requesting payments in Fincent?
How do I request payment for an invoice in Get Paid?
How do I accept payments directly from a Fincent user?
Why do I need to be verified to receive payments?
Why is my payment account disabled?
View all 8
Payment Methods and Payout account
What payment methods can my customer use to pay me?
How does my customer ensure their bank allows ACH Debits?
Can I change the bank account where I receive my payments?
How do I make sure my bank allows ACH deposits?
Creating and Managing Invoices
How do I add a customer or edit customer details in my Directory?
How do I add an invoice?
Can I edit an invoice?
Can I delete an Invoice?
Will the invoices I send to my bookkeeper appear in Get Paid?
View all 6
How do I send a payment request to a Customer?
What does my customer see when I send them a payment request?
Can I edit an invoice after requesting payment?
Can I delete an invoice after requesting payment?
Can I delete an invoice when a payment is In Process?
View all 7
What are Auto Reminders? How do I turn them on?
What does an Auto Reminder email look like?
When are Auto Reminders sent to my customer?
Will Auto Reminders be sent if the customer has paid?
Will Auto Reminders be sent to all recipients of a payment request?
View all 8
Why does the payment say “Requested” when my customer has paid?
How long does it take to receive my payment?
Payment status is “Transferred” but it’s not showing in my bank account!
Can my bank account receive ACH deposits?
How do I track my payments in Get Paid?
View all 6
Failed / Canceled Payments in Get Paid
Why is my payment request tagged “Failed”?
Why does my payment say “Canceled” in Get Paid?
How do I sync Get Paid with my Quickbooks Online account?
How are payments received with Get Paid synced to QuickBooks Online?
How do I sync payments received outside of Get Paid with QuickBooks?
Working with my Bookkeeper
Will invoices I send to my bookkeeper appear in ‘Get Paid’?
Security - Get Paid
Will my customer be able to see my bank account information?