Getting Started 10

• How do I start requesting payments in Fincent?
• How much does getting paid with Fincent cost?
• How do I request payment for an invoice in Get Paid?
• How do I accept payments directly from a Fincent user?
• Why do I need to be verified to receive payments?

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Payment Methods and Payout account 6

• What payment methods can my customer use to pay me?
• How does my customer ensure their bank allows ACH Debits?
• Can I change the bank account where I receive my payments?
• How do I make sure my bank allows ACH deposits?
• How can I add a payout account without using Plaid during the payment verification process?

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Payment Preferences 2

• How can I select the default setting for 'Who pays the Payment fees' and the 'Payment Methods' for invoices?
• How can I select Who pays the Payment Fees and the Payment Methods for an individual invoice?

Creating and Managing Invoices 7

• How do I add an invoice?
• Can I edit an invoice?
• Can I delete an Invoice?
• Will the invoices I send to my bookkeeper appear in Get Paid?
• My invoice document is tagged as an invoice in Files. Can I delete the document or remove the tag?

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Scheduling Invoices 6

• Why was my scheduled invoice cancelled?
• How can I schedule payment requests for my customers on Fincent?
• Can I create a scheduled invoice with a disabled connected account?
• Can I create a scheduled invoice with incomplete Stripe onboarding?
• How can I immediately send a scheduled payment request?

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Requesting Payments 7

• How do I send a payment request to a Customer?
• What does my customer see when I send them a payment request?
• Can I edit an invoice after requesting payment?
• Can I delete an invoice after requesting payment?
• Can I delete an invoice when a payment is In Process?

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Auto-Reminders 8

• What are Auto Reminders? How do I turn them on?
• What does an Auto Reminder email look like?
• When are Auto Reminders sent to my customer?
• Will Auto Reminders be sent if the customer has paid?
• Will Auto Reminders be sent to all recipients of a payment request?

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Receiving Payments 6

• Why does the payment say “Requested” when my customer has paid?
• How long does it take to receive my payment?
• Payment status is “Transferred” but it’s not showing in my bank account!
• Can my bank account receive ACH deposits?
• How do I track my payments in Get Paid?

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Failed / Canceled Payments in Get Paid 2

• Why is my payment request tagged “Failed”?
• Why does my payment say “Canceled” in Get Paid?

Integrating Quickbooks 3

• How do I sync Get Paid with my Quickbooks Online account?
• How are payments received with Get Paid synced to QuickBooks Online?
• How do I sync payments received outside of Get Paid with QuickBooks?

Working with my Bookkeeper 1

• Will invoices I send to my bookkeeper appear in ‘Get Paid’?

Security - Get Paid 1

• Will my customer be able to see my bank account information?