Getting Started 4

• How do I start accepting payments with Fincent?
• Why do I need to be verified to receive payments?
• How long does it take to get verified to accept payments?
• How much does getting paid with Fincent cost?

Payment Methods and Payout account 4

• What payment methods can my customer use to pay me?
• How does my customer ensure their bank allows ACH Debits?
• How do I change the bank account where I want to receive my payments?
• How do I make sure my bank allows ACH deposits?

Creating and Managing Invoices 6

• How do I add a customer to my ‘Directory’?
• How do I edit a customer’s details?
• How do I add an invoice?
• Can I edit an invoice?
• Can I delete an Invoice?

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Requesting Payments 7

• How do I send a payment request to a Customer?
• What does my customer see when I send them a payment request?
• Can I edit an invoice after I’ve requested a payment?
• Can I delete an invoice after I’ve requested a payment?
• Can I delete an invoice after a Payment is ‘In Process’?

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Auto-Reminders 9

• What are Auto Reminders?
• What will Auto Reminder emails look like?
• How do I turn Auto Reminders on?
• When will Auto Reminders be sent?
• Will Auto Reminders be sent if the customer has paid?

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Receiving Payments 6

• My customer has paid, so why does the payment still appear as ‘Requested’?
• How long does it take to receive my payment?
• My payment has been ‘Transferred’, but it’s not showing in my bank account
• How do I make sure my bank allows ACH deposits?
• How do I track my payment?

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Failed Payments 1

• Why has my payment failed?

Integrating Quickbooks 4

• How do I sync ‘Get Paid’ with my Quickbook Online account?
• How do I sync Invoices and Customers from Get Paid with my QuickBooks Online account?
• How are Fincent payments synced in QuickBooks Online?
• How do I sync payments made outside of Fincent with QuickBooks?

Working with my Bookkeeper 1

• Will invoices I send to my bookkeeper appear in ‘Get Paid’?

Security 2

• Will my customer be able to see my bank details?
• Is your payment processing safe?