Requesting Payments

How do I send a payment request to a Customer?
First, connect your account to Quickbooks Online and ensure your account is verified. You’ll then be able to request payments on ‘Get Paid’. Outstanding inv...
Mon, 29 Aug, 2022 at 5:46 AM
What does my customer see when I send them a payment request?
When you select an invoice and click ‘Request Payment’, you’ll see a preview of the email and payment link your customer will receive.    The email has th...
Mon, 2 May, 2022 at 5:37 AM
Can I edit an invoice after I’ve requested a payment?
No. When you make a payment request, we send your customer an email with a payment link displaying the invoice details.  Editing the invoice would make this...
Mon, 2 May, 2022 at 5:37 AM
Can I delete an invoice after I’ve requested a payment?
Yes. You can delete the invoice from Fincent 'Get Paid - Requested' section if your customer hasn’t initiated the payment. If your customer tries ...
Mon, 13 Jun, 2022 at 11:31 PM
Can I delete an invoice after a Payment is ‘In Process’?
No. Once a payment is ‘In Process’, your customer has made the payment and you won’t be able to delete the invoice in ‘Get Paid’.    Fincent is linked dir...
Mon, 2 May, 2022 at 5:37 AM
Can I resend a payment request?
Yes, you can resend a payment request to your customers. Go to the “Requested” tab in 'Get Paid', select the invoice you would like to resend, and...
Tue, 19 Jul, 2022 at 4:50 AM
Can I change my payout account, after requesting the payment?
Yes, you can change your payout account after requesting a payment. Go to the Banks & Cards section in Settings Click on the 3 dots next to the ba...
Thu, 21 Jul, 2022 at 12:05 AM