Getting Started

How do I start requesting payments in Fincent?
You must be a Fincent user on the Starting, Growing, or Thriving plan to request payments.  To use Get Paid, you need to connect your QuickBooks Online ...
Mon, 24 Jul, 2023 at 1:54 AM
How much does getting paid with Fincent cost?
When requesting payments from customers using Fincent Get Paid, you have the option to decide who will pay the payment fees.   You can either pay the fe...
Wed, 1 Nov, 2023 at 12:38 AM
How do I request payment for an invoice in Get Paid?
You can add a new invoice directly or request payment for an outstanding invoice in Get Paid. First, connect your QuickBooks Online (QBO) account and co...
Mon, 24 Jul, 2023 at 1:37 AM
How do I accept payments directly from a Fincent user?
If you are already a Fincent user and have verified your bank account, payments from another Fincent user will be processed and deposited into your account ...
Mon, 24 Jul, 2023 at 3:27 AM
Why do I need to be verified to receive payments?
The short answer is: "because it’s money and we’re serious about security."  The long answer is that Fincent partners with Stripe and Plaid fo...
Mon, 22 Jan, 2024 at 3:42 AM
Why is my payment account disabled?
Fincent partners with Stripe and Plaid for secure payment processing and bank account authorization, respectively.  There are some cases where payment a...
Thu, 23 Mar, 2023 at 4:18 AM
Why is my payment account on-hold?
Fincent partners with Stripe and Plaid for secure payment processing and bank account authorization, respectively.  There are some cases where we may re...
Thu, 23 Mar, 2023 at 4:19 AM
How long does it take to get verified to accept payments?
Verification is usually instant. However, we may require additional information in some cases, such as a scan of a valid government-issued ID and/or proof o...
Wed, 15 Mar, 2023 at 8:24 AM
How can I select who pays the payment fees for payments requested in Get Paid?
You must be a Fincent user on the Starting, Growing or Thriving plan to Request payments in Get Paid.      When using Fincent Get Paid to request paymen...
Tue, 29 Aug, 2023 at 12:29 AM
Who can complete the payment verification process to accept payments?
Only primary owners can set up and verify their accounts to accept payments. They can do this by clicking "Set up your account" on the Get Paid p...
Fri, 3 Nov, 2023 at 3:25 AM