Fincent updates your payment status to “Transferred” as soon as we receive confirmation from the payment processor. Most banks deposit the funds into your account immediately, but some may take a day or two longer.
Payments to your bank account can fail when:
We need more data to verify your bank account
Your bank declines or is unable to process the transfer
ACH deposits are not activated for your bank account
If Fincent has collected the payment from your customer but can’t transfer funds to your account, we will contact you for a resolution.
If the issue cannot be fixed, we refund your customer and your payment request is tagged as “Failed” in the Failed / Canceled Payments section. On Fincent’s Starting, Growing or Thriving plan, the failed invoice is displayed under To be Requested in Get Paid.
To prevent future failures, you will not be able to send new payment requests until the issue is resolved. We recommend contacting your bank for a fix.
Once the issue is resolved, email us at firstname.lastname@example.org to enable payment requests and resend a payment request for the failed invoice.