Receiving Payments

Why does the payment say “Requested” when my customer has paid?
It shouldn’t. Invoices that have been paid automatically move to the Transferred tab in Get Paid. You may need to refresh your browser window to view the mo...
Wed, 15 Mar, 2023 at 8:34 AM
How long does it take to receive my payment?
It depends on the payment method used by your customer. Credit and debit card payments usually take 2-4 business days to be received in your account, while ...
Thu, 30 Mar, 2023 at 3:50 AM
Payment status is “Transferred” but it’s not showing in my bank account!
Fincent updates your payment status to “Transferred” as soon as we receive confirmation from the payment processor. Most banks deposit the funds into your a...
Wed, 15 Mar, 2023 at 8:35 AM
Can my bank account receive ACH deposits?
In most cases, yes. However, banks may sometimes block ACH deposits to prevent fraud. Before you start accepting payments, check with your bank to ensure AC...
Wed, 15 Mar, 2023 at 8:35 AM
How do I track my payments in Get Paid?
If you’re on Fincent’s Starting, Growing, or Thriving plan and have already connected your QuickBooks Online (QBO) account, your invoices are synced and dis...
Wed, 15 Mar, 2023 at 8:35 AM
How do I mark an invoice as “Paid”?
If you’re on Fincent’s Starting, Growing, or Thriving plan, you can mark outstanding invoices as “Paid” from both the To be Requested and Requested tabs in...
Wed, 15 Mar, 2023 at 8:36 AM