Bookkeeping & Accounting

Working with your Bookkeeper
Meeting your Bookkeeper for the first time
Why is this call important? You will get to know your personal bookkeeper, who is going to be working on your books. Helps your bookkeeper better understand your business, pain points & n...
Why provide your Bookkeeper with access to your financial accounts & tools?
Why your Bookkeeper needs read-access to your online business accounts? When entrusting us to streamline financial management, you would be asked to provide your bookkeeper with access to your b...
Steps to provide your Bookkeeper with access to bank accounts & credit cards
Click on your bank name and perform the mentioned steps to provide read-only access to your bookkeeper. TABLE OF CONTENTS Brex  Citi Bank Chase Amex PayPal Mercury Business Evangelical...
Steps to provide your bookkeeper with access to other financial tools
Click on the tools to perform the steps to provide access to your bookkeeper. Tools Stripe Dubsado Square Shopify Expensify Stripe Log into the Stripe dashboard and navigate t...
Do your bookkeeper work on Fincent account or on QuickBooks Online account?
Fincent works alongside QuickBooks Online to provide you with a complete bookkeeping solution. We do create a new QuickBooks Online account for you if you don’t already have one. We push all da...
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Mon, 26 Sep, 2022 at 3:29 AM
Basics of Bookkeeping
Do I need to give you my receipts?
Occasionally, we’ll request documents such as account statements or receipts to ensure the information we have is correct. All you’ll need to do is upload a file.
Do you need to import my previous bookkeeping into Fincent?
No. We don’t need any of your previous bookkeeping for work going forward, as we use your bank statements. All you need to send is your latest balance sheet and income statement. However, you migh...
Will my financial data be secure?
We use 256-bit SSL/TLS encryption, the same as what is used for online banking and online shopping. All of our data resides on US-based AWS secure cloud servers.    Every Fincent employee underg...
Can I connect my bank accounts to Fincent?
Yes. We connect with most major banks in North America. Connecting your bank account gives your bookkeeping team access to your transaction history and account statements - nothing more.  
Can you help migrate me from other accounting tools such as Sage, Xero, Wave or FreshBooks?
Yes, we can help you transition your books over to QuickBooks Online. During the onboarding process, we’ll make monthly journal entries in QuickBooks from your monthly account totals in your curre...
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Tue, 27 Sep, 2022 at 5:40 AM
Add-ons
Does Fincent support both cash and accrual accounting?
We provide most of our clients with accrual accounting, but offer cash accounting as well.    Cash bookkeeping only records when money enters or leaves a bank account. Accrual bookkeeping is the...
Do you provide inventory management services?
We don’t currently offer inventory management services, but will update the numbers in your monthly financials based on data provided either by you directly, or by the software you use, such as Tr...
Will you help me with issuing my 1099's?
Yes, we can issue 1099’s for our bookkeeping clients. Talk to your bookkeeper or our specialist to learn more.
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Tue, 27 Sep, 2022 at 5:40 AM
Billing
Which payment processors do you connect with?
Our preferred partners are Stripe, Square, Shopify, PayPal, and Amazon, but we support clients that use other merchant processor’s. We’ll work with you to connect accounts and pull the data we nee...
What’s your cancellation policy?
You can cancel any time - we will never tie you into our service. We keep your financials in QuickBooks Online, so you can always access your data if you decide to leave.                        ...
Can I change my pricing plan?
We review your plan on an ongoing basis. If your rolling 6 month expenses have changed since your last review, either up or down, we’ll let you know if we’re going to adjust your plan one month in...
Do I pay extra for accounts and add-ons?
No. All Fincent plans include monthly bookkeeping for up to 15 financial accounts. They can be anything from bank accounts to credit cards, loans or merchant processors.     If your business has ...
Can I upgrade my plan to avail additional benefits even if my expenses doesn't match the plan specifications?
Yes. For example – In our current pricing tiers, Thriving plan has additional features like project tracking. In case you are on a Growing plan and wants this feature, you can upgrade your plan.
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Tue, 27 Sep, 2022 at 5:41 AM