Fair billing policy

Which payment processors do you connect with?
Our preferred partners are Stripe, Square, Shopify, PayPal, and Amazon, but we support clients that use other merchant processor’s. We’ll work with you to connect accounts and pull the data we nee...
Do I pay extra for accounts and add-ons?
No. All Fincent plans include monthly bookkeeping for up to 15 financial accounts. They can be anything from bank accounts to credit cards, loans, or merchant processors. If your business has ...
How are my monthly expenses calculated?
We define expenses as the money your company spends each month. That includes payroll, cost of goods sold, and distributions.                                                                  
What is my billing cycle for bookkeeping services?
Your first invoice will cover services for the month you signed up for. Beyond that, we auto debit your account on the 1st of the month for bookkeeping services for that month.
Will my payment method be automatically charged for subsequent billing cycles?
Yes, we auto-renew your monthly or annual subscription with the default payment details saved on our system during sign-up.
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Wed, 20 Sep, 2023 at 5:18 AM
Cancellation Policy
How can I cancel my plan? Are there any cancellation fees?
At Fincent, we understand that circumstances can change and you may need to cancel your subscription. We have a clear and fair cancellation policy to ensure that our customers are satisfied and in...
How do I reactivate my cancelled subscription?
If you change your mind and want to reactivate your subscription, you can do so by sending an email to sales@fincent.com. We will be happy to assist you with reactivating your subscription.
Will I get a refund if I cancel my plan?
No, we do not offer refunds.   We understand that circumstances may change and you may need to cancel your plan. We strive to provide the best possible service and support to our customers, and ...
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Wed, 20 Sep, 2023 at 5:19 AM